01

Where we ship from

Orders placed through this website are dispatched from Japan. We ship within Japan and to the international destinations available at checkout. If your country is not shown, please contact us before placing an order and we will let you know whether delivery is possible.

02

Processing and preorders

In-stock orders are normally prepared for dispatch within 3–5 working days, excluding Japanese public holidays. During launches, holidays or unusually busy periods, preparation may take a little longer. Any different timeframe will be shown on the relevant product page.

03

Shipping rates and delivery times

Available delivery methods and shipping charges are shown at checkout before payment. Delivery estimates begin when an order is dispatched, not when it is placed, and are not guaranteed.

Where tracking is available, we will send the tracking information by email. International parcels can take longer during customs processing, peak postal periods or circumstances outside the carrier’s control.

04

Customs, taxes and import charges

International orders may be subject to import duties, taxes, brokerage charges or other fees imposed by the destination country. Unless checkout expressly states that these charges are included, they are the responsibility of the recipient and are not part of our product or shipping price.

We cannot predict or control these charges. Please check with your local customs authority if you would like an estimate before ordering. Refusing a parcel does not automatically cancel the order; any recoverable refund may be reduced by shipping, return and customs costs incurred by us, to the extent permitted by law.

05

Address changes and delivery problems

Please check your delivery address carefully. If you notice an error, contact us as soon as possible. We can update an address only before the parcel has entered the dispatch process.

If tracking shows a parcel as delivered but you cannot find it, please check with household members, neighbours and the carrier first. If the parcel is delayed, lost or returned to us, contact us with your order number so we can investigate. Additional postage may apply when a parcel is returned because the address supplied was incorrect or delivery was not collected.

06

Returns and exchanges

Changed your mind?

You may request a return of a physical book within 14 days of delivery. The book must be unused, unread and in its original, resalable condition. Please contact us before sending anything back; unauthorised returns may not be accepted.

For change-of-mind returns, the customer is responsible for secure packaging and tracked return postage. Original shipping charges and customs fees are not refundable unless required by law.

Damaged, defective or incorrect items

Please contact us within 7 days of delivery if an item arrives damaged, defective or different from what you ordered. Include your order number and clear photographs of the item and packaging. We will arrange an appropriate replacement or refund and cover reasonable return costs when a return is required.

Items we cannot normally accept

• Books showing signs of reading, use, damage or alteration after delivery
• Personalised or specially made items, unless faulty
• Complimentary, promotional or advance-review copies
• Digital products after they have been accessed or downloaded

Nothing in this policy limits rights that cannot legally be excluded under applicable consumer law.

07

Ebooks and digital products

Because digital products are supplied immediately and cannot be physically returned, ebook and digital-product purchases are not normally refundable once access or download has been provided.

If a file is defective, corrupted or materially different from its description, please contact us so we can provide a working file, replacement access or another remedy required by law. Please check device compatibility before purchasing.

08

Cancellations and refunds

Contact us promptly if you wish to cancel or change an order. We will do our best to help, but an order cannot be cancelled once it has entered dispatch. After dispatch, the returns terms above apply.

Approved refunds are issued to the original payment method. Please allow up to 10 working days after approval for the refund to appear, depending on your bank or payment provider. Currency-conversion differences and fees charged by third parties are outside our control.